Colorado’s attorney general requested the U.S. Department of Transportation on Tuesday to investigate complaints that Frontier Airlines didn’t refund the price tag of flights canceled due to the coronavirus outbreak and made it just about impossible for people to use vouchers for various other flights during the pandemic.
In a sales letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser said his office had gotten approximately 100 complaints coming from Colorado and twenty nine other states about the Denver based low price carrier since March, more than any other business.
People said Frontier refused to issue them a refund when flights were canceled due to the pandemic, that Weiser mentioned violated department regulations that refunds are thanks sometimes when cancellations are due to circumstances beyond airlines’ management. Other people who received vouchers for using on succeeding flights after voluntarily canceling the travel plans of theirs have been unable to redeem them. Some were rejected by the airline’s website and were unable to extend the 90-day time limit for applying them or perhaps ended up being confined to utilizing the vouchers on just one flight, he published. Still others who sought assistance through the airline’s customer service line had been written on hold for hours and were disconnected frequently, he said.
Weiser claimed that the Department of Transportation was in the most effective place to investigate the complaints and said it has to issue fines of as much as $2,500 a violation when appropriate.
Chronic problem? DOT warns airlines? yet again? to issue refunds for canceled flights right after getting 25,000 complaints
Companies can’t be permitted to make use of customers during the time and should be held responsible for unfair and deceptive conduct, he said in a declaration.
Frontier said it has remained in detailed compliance with department rules and regulations regarding flight modifications, cancellations and refunds.
Throughout the pandemic, Frontier Airlines has acted to good faith to care for the passengers of ours compassionately and fairly, the company said in a statement.
Complaints about getting refunds from airlines surged this spring. In May, Chao requested airlines to be as considerate and flexible as you possibly can to the requirements of passengers which face economic difficulty.
In the department’s May environment travel consumer report, probably the most recent available, Frontier had the third-highest price of overall grumbles, trailing Hawaiian Airlines and United Airlines. The report counts only complaints from buyers which go through the problems of filing a complaint with the department, not people who just grumble to an airline.